Broadband in Leeds

Having finally arrived in Leeds, found a great place to live and started to settle into our new life, I was determined to get broadband at home as soon as possible. Easier said than done - it took more than 2 weeks after having first contacted a service provider before someone came to install the service. I was impressed with the service, but extermely dissapointed with the fact that the provider could not install a cable telephone as they said there was no space on 'the box'. I find this quite ridiculous because now I have to wait for someone to move, die or cancel their telephone contract before I can get one.

The most annoying thing though is that I have no idea who to complain to. Because telephone services are all handled by private companies, all competing for the most customers through competative pricing and offers, who handles infrastructure?

I guess this means I am forced to find out about VOIP and other means of communicating with family and friends (other than expensive pay-as-you-go mobile communiation). So far Skype seems a viable option, thought I've been warned about opening myself and my computer up to virus's and corruption? Perhaps I dont need a home telephone, if the technology we use everyday (our PC, our voices) can all effective communication with loved ones.